Welcome to a new site! The first 100 customers will receive 10% off using coupon code: FIRST100

Customer Service

At Threadu, we’re committed to making your shopping experience smooth, fair, and human. If you’ve got a question about your order, need help with a product, or want to give feedback, we’re here to help.

Common Help Topics

To get answers quickly, check out the pages below:

How to Contact Us

The best way to reach us is by email:

Email: threaduteam@gmail.com
We respond personally within 1–2 business days.

Business Hours:
Monday to Friday: 10am – 4pm EST
Saturday/Sunday & Public Holidays: Closed

When emailing, please include:

Your order number
A clear description of the issue
Photos (if reporting a defective item)

Quick Help

Can I change my shipping address?
Yes, but you must contact us within 2 hours of placing your order.

I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder. If it’s not there, email us and we’ll resend it.

I received the wrong item or size.
We’re sorry about that. Send a photo and your order number, and we’ll resolve it quickly.

Respectful Communication

We treat every message with care and expect the same in return. We prioritise polite and respectful enquiries. Abusive or aggressive messages may receive a delayed response of up to 5 working days.

If you can’t find what you’re looking for on this page, feel free to reach out. We're always happy to help.

—The Threadu Team