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F.A.Q.

Frequently Asked Questions

 

Where are the shirts being shipped from?
USA and international orders are shipped from our fulfillment facility located in Buffalo, New York (via USPS FIRST CLASS MAIL).
Canadian orders are shipped from our fulfillment facility located in Toronto, Canada (via CANADA POST).

Do you provide tracking numbers?
Yes, all orders shipping to the United States receive real-time tracking. International orders are assigned a tracking number that may only be active within the United States. Local carriers may continue to use the number for delivery updates.

Note: Tracking may not be available for certain addresses, such as P.O. Boxes or military addresses (APO/FPO).

Can I customize the color of the shirt for my order?
Yes, Threadu offers a wide range of shirt colors, though availability can vary by size.

How do I change the color of my order?
At checkout, you’ll find a box for special instructions. Enter your preferred shirt color there.

Please keep in mind:

  • Design color cannot be changed. For example, white designs will not show on white shirts.
  • Sizes 5XL and 6XL are available in Black and White only.
  • Ensure your chosen shirt color contrasts with the design for the best look.

What colors do you offer?
Threadu offers over 20 t-shirt styles, including:

Black, Charcoal Grey, Daisy, Dark Chocolate, Forest Green, Gold, Irish Green, Light Blue, Light Pink, Military Green,
Navy, Orange, Purple, Red, Royal Blue, Sport Grey, Tan, White
Plus, three ringer styles: Black, Navy, and Red.

What methods of payment do you accept?
Threadu accepts Visa, MasterCard, Amex, PayPal, Google Pay, and Apple Pay.

What is the average wait time?
All Threadu t-shirts are made-to-order. Processing takes 2–3 business days. Shipping times vary by location:

  • United States: 3–6 business days
  • Canada: 4–8 business days
  • Europe (including UK): 10–15 business days
  • International: 20–30 business days

Note: Processing may take longer during peak seasons (November–December).

How much is shipping?
Shipping rates are:

  • USA: $5.99 USD (standard) or $7.99 USD (expedited, +$2 per item)
  • Canada: $8.49 CAD (standard) or $10.49 CAD (expedited, +$2 per item)
  • International: Rates vary by location

Do you offer rush shipping?
Yes! Select the Fast-Track option at checkout for an additional $2 USD per item. This guarantees processing within one business day.

Refunds
Threadu does not offer refunds or exchanges on made-to-order items except in rare cases of defect.

Note: Shipping delays are not refundable.

Return Policy
Returns are accepted only for defective products, including:

  • Rips
  • Incorrect size or style
  • Major color discrepancies
  • Wrong items sent

To initiate a return, contact us within 14 days of receipt and include a photo of the defect.

Important: Custom-modified items (such as color or size changes) are not eligible for return.